Frequently asked questions

Q. Can I return the bear because I no longer want it.

A. No returns will be accepted unless the item is faulty. All items must be returned within seven days from receipt. They must be returned well packaged and sent with tracking and insurance. Once received if found to be faulty, a refund will be sent within seven days.

Q. Do I have to pay any customs or import taxes.

A. Yes if applicable, I am not responsible for any customs and duty taxes added by your country.

Q. Can I give this to my child as a toy.

A. No, all Simplybearsbydebbie bears are handmade for collectors only and are not suitable for children under 14 as they contain small parts such as glass eyes and steel or glass shot

Q. Do I need to pay a deposit for a custom order.

A. Yes, all custom orders require a non refundable deposit.

Q. Can I see my custom order bear before final payment.

A. Yes, for custom orders you will be sent photos for approval before final payment.

Q. Can I use your photo elsewhere.

A. All pictures are are the intellectual property of simplybearsbydebbie and should not be copied without my permission. 

Q. The colour of my bear is not exactly the same as the picture.

A. Although I take the upmost care in photographing my bears, colours may vary slightly in different light / viewing media.

If you have any questions not answered in the above, please feel free to contact me via the link below.

Many thanks Debbie.

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